Last updated: Aug 12, 2025
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Overview
Tawk.to offers a free live chat platform with optional AI chatbot integrations. Businesses can monitor visitors in real time, automate responses with AI, and manage support tickets—all within a single dashboard.
Key Features
✦ Free Live Chat: Unlimited agents and chat sessions at no cost.
✦ AI Chatbot: Automate FAQs and routing using custom AI bots.
✦ Visitor Monitoring: Track user behavior and join chats in real time.
✦ Help Center: Build an AI-powered knowledge base and FAQs.
✦ Mobile Apps: Respond to customers on iOS and Android.
Advantages
🟩 Cost-Effective: Core features are free forever.
🟩 Easy Setup: Simple embed code and integrations.
🟩 Custom Bots: Train AI on your help articles.
🟩 Omnichannel: Email and ticketing built-in.
🟩 Scalable: Suitable for small sites to large enterprises.
Limitations
🟥 Branding: Free chat widget includes tawk.to branding.
🟥 Support: Paid plans required for live support SLAs.
🟥 AI Features Paid: Chatbot and analytics behind paid tiers.
🟥 No Video Chat: Text chat only.
🟥 Customization: Limited CSS theming options.
Use Cases
➤ E-commerce: Provide instant support and cart recovery.
➤ SaaS Support: Automate user onboarding FAQs.
➤ Lead Generation: Capture visitor info with proactive chat.
➤ Help Center: Deploy AI-driven knowledge base.
➤ Mobile Support: Manage chats on the go via apps.
Pricing Details
Tawk.to is a free live-chat, messaging, and customer-support platform packed with advanced features at no cost.
Hobby (Free): 100 AI messages/month (~500K characters)
Growth ($29/month or $290/year): 1,000 messages/month (~4M characters)
Business ($99/month or $990/year): 5,000 messages/month (~8M characters)
Enterprise ($399/month or $3,990/year): 20,000 messages/month (~12M characters)
Hired Agents ($1/hour; pricing varies by coverage hours weekly)
Virtual Assistants (starting at $7/hour; packaged weekly/monthly rates available)
⭘ Forever Free ($0/month): Live chat, email ticketing, hosted knowledge base, CRM, chat pages, unlimited agents, properties, history, analytics, integrations, and more.
⭘ Remove Branding Add-on ($29/month): Remove/whitelabel Tawk.to branding on widget, chat page, knowledge base, emails, and URLs.
⭘ AI Assist:
⭘ Human Support Services:
(All pricing in USD; verified as of August 11, 2025 via Tawk.to site and major review platforms like TechRadar, GetApp, and G2.)
Summary
Tawk.to provides free live chat with AI chatbot add-ons, visitor monitoring, and ticketing—all in one platform.
Released Dates
2011
Sep – Tawk.to launched free live chat.
2023
Jul – Introduced AI chatbot integrations.
2025
Jun – Released enhanced analytics dashboard.
